Troubleshooting the Local Dashboard

Troubleshooting the Local Dashboard

Sometimes you may not be able to access the local dashboard. Your browser may ‘remember’ previous settings and prevent you from accessing the dash. This is called caching. The solution for this depends on your browser.

For Google Chrome:

  • Open an incognito window. Clicking on the top right corner button (three horizontal lines), then scroll to settings.

  • Scroll down and click on Show Advanced Settings

  • Under the privacy tab, click on clear browsing data.

  • For BRCK troubleshooting, you only need to select Cookies and other site and plugin data and Cached images and files. The data you’d like to clear depends on how long you’ve had your BRCK. If you’ve had it for more than a month, from the beginning of time is the option you should go for. Click on Clear browsing data once you’ve made your selections.
  • Close your browser and re-open local.brck.com. All your settings on the BRCK will remain intact.

For Mozilla Firefox:

  • On the top-right corner of the browser window, click on Open menu (three horizontal lines menu icon on the top-right corner).

  • Click on Preferences and go to Advanced. From here, click on Clear now under the Cached Web Content tab.

Depending on your Firefox version, the layout may be slightly different but all the steps remain the same. From here, you can now try accessing the local dash again. You can also force a page refresh by typing Ctrl+Shift+R.

Opening a page in Incognito mode (Chrome) or Private Mode (Firefox) also mitigates against browser caching:

  • For Google Chrome, open Google Chrome and type Shift+Ctrl+N to open a private window.
  • For Firefox, hit the Alt button to show the File menu. Scroll to Open New Private Window.
  • For Windows, the keyboard shortcut is Ctrl+N. For Linux, it is Shift+Ctrl+P.

Common Error Messages:

‘Unable to launch the requested CGI Program’ and ‘The CGI Process did not produce any response.’

CGI - common gateway interface - is a way to generate the content you are viewing on the local dash. This error occurs when the custom program scripts on the BRCK have not launched. Restarting the BRCK and reconnecting to it fixes this. The errors are shown below:

17

‘Access to this resource is forbidden’.

This is seen when the BRCK performs an update and then goes offline before the update is complete. To sort this out, you will need a working internet connection.

Turn on your BRCK and give it a few minutes to initialize. Since you had previously configured a connection, the BRCK should turn a solid blue on the outside (3G), a solid green (WiFi bridge) or a solid purple (ethernet). Give the BRCK about ten minutes to complete updates and then restart it (switch it off then on).

Try accessing the local dash again after this. If the issue persists, the BRCK may require more skilled troubleshooting. Get in touch with our support team at [email protected] and we’d be glad to help.