Common Issues
Common Problems
| Issue |
Workaround |
| My SIM card is taking a long time to connect |
The sim card will take around 1 minute to connect. Please be patient. |
| I am unable to switch between SIM cards |
For now, you can only use one SIM card at a time. |
| I entered the wrong APN settings. How do I change them? |
On the local dashboard, local.brck.com, click on connect. It will prompt you to put in your PIN and provision to update the APN settings |
| When I plug in the SIM card on the extreme left of the SupaBRCK, the Local Dashboard shows that I have the SIM card plugged in Sim Slot 2 |
The SIM slots are unconventionally named. From left to right - SIM 2, SIM 1, SIM 3 |
| The battery charge level may not display on the local dashboard |
All dashboard status update every 30 seconds |
| Dashboard status takes 5 mins to update |
We’re updating it to pull on demand. |
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